Refund policy

We put in a lot of love, care and time into handcrafting each and everyone of your Truly Cutesie accessories and your satisfaction is very important to us.

Any items that may have been damaged during the shipping process will be replaced immediately. However, only if you send us an unboxing video as soon as you received your parcel. All we ask is that you contact us using the following email trulycutesie@gmail.com. Attach your photos and unboxing video of the damaged product and we will be happy to send you a new item. 

We are unable to accept returns or any exchanges due to hygiene reasons. However, we do accept exchanges if you ship the products back to our studio in its original unused and unopened condition. In this case, you would bear the shipping costs to return the product and also for getting a new one in exchange.

Our number one priority is for our customers to be absolutely 100% in LOVE with our bows, other accessories and haircare products! So please reach out if you're needing any assistance. 

Truly Cutesie does NOT accept forced returns and these are non-refundable.