Privacy policy

Privacy Policy

Last updated: 09 April 2023

This Privacy Policy describes how Truly Cutesie (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://trulycutesie.com (the “Site”).

Contact

If you have any questions, or would like to make a privacy-related request, please contact us at:

  • Email: trulycutesie@gmail.com
  • Address: 194 Clapham Park Road, London SW4 7DU, United Kingdom

What We Collect & Why

We collect personal information when you interact with our Site. This includes:

  • Device Information – to improve performance and user experience. We collect IP address, browser type, and how you interact with the site.
  • Order Information – to fulfil your purchase and communicate with you. Includes name, contact info, shipping address, and payment details.
  • Customer Support – when you contact us. We use this to provide assistance and improve our service.

Minors

Our Site is not intended for children under 13. If you believe your child has provided us with personal data, please contact us for deletion.

Sharing Your Information

We may share your information with trusted providers such as:

  • Shopify (store platform)
  • Payment processors (e.g. PayPal, Stripe)
  • Shipping couriers
  • Marketing and analytics services (if applicable and consented)

Behavioural Advertising

We may use data to serve personalised ads, only with your consent where required. You can opt out at:

Your Rights (GDPR/UK GDPR)

If you are in the UK or EEA, you can request access to your personal data, update or delete it, and withdraw consent. Email us at trulycutesie@gmail.com for help.

Retention

We keep order data unless you ask us to delete it. Marketing data is kept until you opt out.

Cookies

We use cookies to enhance your experience and analyse traffic. You can manage cookies through your browser or read more on Shopify's policy here.

Do Not Track

We do not currently respond to Do Not Track signals.

Changes

We may update this policy as needed for legal or operational reasons. Changes will be posted on this page.

Complaints

If you’re unsatisfied with our response, you may contact the Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/